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Issue DateTitleAuthor(s)
2011機場服務失誤與補救措施對顧客滿意度之關聯分析-以臺北國際航空站行李手推車為例郭光華; Kuo, Kuang-Hua; 馮正民; 吳沛儒; Feng, Cheng-Min; Wu, Pei-Ju; 管理學院運輸物流學程
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